I ordered an Orchid Plant to be delivered to friend of mine who had just returned home after burying her mother. The orchid was delivered on the date requested, however it was delivered in sorry condition. It was boxed but laying on it's side & quite disheveled. Several petals were bent.instead of real "dirt soil " it looks like bark mulch with the spidery roots exposed completely. I contacted customer service and they requested I take a picture of the product to prove the condition (they stated their customer service is to require this before they will investigate the claim). I stated that was not possible as my friend lives a 13hr. Drive away, and considering what she's been through, the last thing she needs it to have to start taking photos to prove that the product THEY delivered in poor condition is indeed in poor condition. The last e-mail in which I insisted they deliver a new orchid and determine upon pick-up if the story of its condition is correct has been ignored since this morning. Their policy (if that is indeed their policy) is customer hostile - as in - The end-receiver has to prove to them that the condition of the flowers was poor before they will do anything about. How embarrassing as a giver to have this sort of product delivered.
I will not ordr from them again.
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