I recently purchased a Royal Blue Brine lacrosse head through a vendor. The head broke due to an air bubble in the cast, a typical manufacture defect. I sent the colored head to Brine for replacement, they sent back a white head. I called Brine and spoke to a rather immature returns manager Toby Cassa. He attempted to handle the situation, I am upset because I paid extra for a royal blue head and the manufacture cannot replace it. He seemed to miss that and explain to me it is policy (policy that is NOT currently or previously posted on brine.com) that I MAY not get back the same colored lacrosse head I sent in. This frustrated me, at the first mention of the word hell Toby became a 12 year old boy and through what I admit was a rather immature conversation on both our parts he began to said what he could do to help me but now refused to do, and abruptly hung up on me.in any case of a costumer being rude I find it unacceptable that any manager should ever hang up on a paying costumer. I have since tried 5 additions times to contact Mr. Cassa with no avail. It seems he is screening my calls. I do not understand how a company can have a manager who will not speak to a costumer. I am proponent of brine lacrosse products, and it is a serious disappointment that there is little backing to the products.
0 comments