I had purchased an HH Jaguar back on 2.27.09. I had trouble w/it in beginning (but that was not all what was wrong with it). First, the serial no. Showed it to be ten years old. It "looked new" i guess because they cleaned it up to appear that way. Their was NO set up done by co. Nor was it signed on paperwork by set up luthier. I had to have it repaired by a luthier in the beginning due to it not working right.in order for it to work correctly i had to change the bridge. NO big deal plus they (john) emp. Reimb. Me. (after sending them invoice). NOW, i found out yesterday (july 1) after not playing it for couple months due to it buzzing/humming when plugged into amp. (spider amp line 6 50w). Luthier changed my p/u's as i thought it would be that. Still didnt help but sound was better. Humming still there. Luthier also found (after taking some of it apart) that there was NO ground wire going to jack output. He also noticed the output has been "changed." well, if it was supposingly NEW when i bought it; then why now i found all the above out. I'm very saddened and told john (emp) when first incident happened "i have bad feelings w/u and ur co. And will NOT be buying anymore guitars from u). I was correct in stating so. I refuse to keep putting MONEY into this axe; to have it play correctly; the way it should of from day one. I recently purchased a 1998 fender strat and its "perfect" yes used. But NO issues/problems in playing it. I tried calling "Chuck Sucato" owner of sw music today 7.2.09 only to be told after waiting few min. He is not in. I was "forced" to leave msg on his "asst' v.M. And NOT his. WHY?
They obviously dont care about customers/customer service once item is purchased. Word of Mouth, tells all!
I would like to pay for fixing my guitar to play like new as it should have been from day one. I must of only played the dam thing handful of times in 5 MONTHS of owning it; as it sounds horribly.
Very saddened. Expensive axe. Money hard earned; wasted down the drain!!!
0 comments