HLH Group brings in their clients by telling them what they want to hear on the phone. They charge for a "doc audit" which is not done. They have one person who has been out of the industry for a few years manually looking at the documents (which he has only audited one, and they have charged for hundreds). The management is aware that the sales people are selling products they don't have or they state they have but don't complete. It has been said by this companies upper management that if the client calls for results of the doc audit to put them off, or tell them that nothing was found. When in reality they never completed one. Also, when the banks are asking for additional documents to be signed, the management is signing the clients names so that they don't have to call the clients back. They have files that have been sitting around for several months, that they are blaming the banks for the delay when it is their own internal delays. They stated that are in good standings with the DRE and BBB, this they have been good about covering up what they are doing wrong or not doing at all. This is a company that is collecting fees up front, using someone else's name for the attorney when they are truly just a broker shop taking funds from innocent people and "modifying" documentation so that it looks like they are actually doing the work. These items have been brought to the attention of upper management and they just come out fighting by means of threats. So if anyone wants a true modification done, this is not the place. It has been said by management they are just looking to get rid of the modificaitons (which means they really dont care what happens and they are NOT giving refunds) because the real estate market is bouncing back and they can rip borrowers off now.
0 comments