With six months to go on the contract, our due date each week was changed without warning. We began receiving threatening phone calls, numerous calls a day, informing us that we were late with our payment.
We made a point of telling these people that we weren't late and that our due date was still 2 days away. It took a few weeks to finally find out that they changed our due dates from Mondays to Saturdays.in addition, when we paid on Mondays we were being charged late fees since they said we were due on the previous Saturday. They would begn calling at 9:30 in the morning even though we asked them not to call until the afternoon because I work the overnight shift and try to sleep in the mornings. They continue to call in the early morning. First they call the house phone and leave messages. Then they immediatey call the cell phone and leave messages there too.
It's funny how they refer to these calls as "courtesy calls" or "reminders". We are reminded every day of our contractual obligation every time we turn on the TV. This is not a courtesy. This is harassment.
We even went as far as to call the Corporate Office and was told that the District Manager would contact us within 24 hours. It's now been two days and have not received the "courtesy" of a return call. Ah, there's that word again! Maybe someone should look up the word courtesy in the dictionary.
Thank you making this site available and letting us blow off some steam. Let us know if anyone else has had the same problems as us. We will never go back to Rent A Center again. We would rather go without then be put in this same situation again.
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