Holiday Travel of America Nancy Nguyen Fern Park Scam
This is the classic bait-and-switch trick used by Timeshare companies. Holiday Travel of America is one of the worst companies with the most deceiving, scheming customer service. Fern Park is their customer service manager that heads this scam operation. Nancy Nguyen along with other service representatives will tell you a series of deceiving offers and inconsistent claims to trick you into signing papers. Shame on their conscience for openly lying to customers with their eyes open! Oh yeah, they won't even blink when they lie to you. And afterward, they will deny everything they ever told you. They actually hope and wish that customers have hearing problems. That's terrible sales strategy! These people should go back to elementary schools.
They lured me into attending their meetings to learn about buying their timeshare properties. If you do not buy anything, you are still entitled a gift of free trip to Hawaii, that is with airfare and accommodations. They keep repeating and emphasize that when you go. (if you do buy the timeshare properties, they also offer other more enticing trips, I wonder if those are scams too).
I went to the meeting, followed their instructions to complete many forms. Paid $100 deposit for the trip. They say the rest is free. And make you choose three dates of possible time. After that, they confirmed my dates by mail. Now, before my travel date, I received nothing, feeling kind of uneasy, I called Holiday Travel of America. They told me, the dates I chose were filled and not available. They told me to choose some later dates. (umm, thanks for letting me know beforehand) I just wonder what would have happened if I didn't call? I went through my calendar and picked many dates. Holiday Travel of America told me next 2 months is not available due to Holiday travels. I was told to call back later. I called back two more times, and was told everything was booked again for Jan Feb, March, April.
At that time, I was concerned that my tickets would expire by April. I was told by two customer service representatives at Holiday Travel of America that "It's ok if the expiration date passes, it's not your fault, we were booked and if you want to do it later, we would still let you travel, we will work it out with you. Don't worry about the expiration date, just call us later" Since they told me this, I did not insist them to book me in before the expiration date, (I couldn't anyways, it was all booked).
I called back in May. They now told me my offer expired. And if I want to travel to Hawaii, I would have to pay $169 per night at one of their hotels, in addition to hold my deposit payment. Nancy Nguyen and Fern Park repeatedly lied and attempted to trick me into signing papers that would force me to pay extra to travel! They called me everyday rushing me to sign a contract with them. They repeatedly lied about the content of the contract, hoping I won't read it.in fact the contract said nothing about a trip to Hawaii, it stated 20 other unrelated locations. I personally manage sales managers at my company, it was easy for me to spot the sales scam. I stood firm and simply want them to honor their original offer.
I told the customer service representative Nancy Nguyen, and the supervisor Fern Park what I was told previously about them still honor my trips after April. They told me "there's no record of that conversation. We cannot offer you anything now unless you sign the new contract". Fern Park was extremely scheming, condescending and rude. Be very careful when you speak to this woman. She will scheme the conversation into her way. I was surprised that they now claim I had made up the fact that they extended my expiration date. They just tell you they have no records of it period. But yet, they have records of the exact date you sent payment. They won't even try to reason with you, they will simply be jerks. So, don't bother!
In the end, you attend their meeting, fulfill your end of the deal, but they do not follow through with their offer of the trip, and your deposit payment. It is not worth the time wasted going to their sales meetings at all. Trust me. It's not the money that you lost, it's the humiliation and being lied to. It's the scheming operations of Holiday Travel of America and the deceiving customer service reps Fern Park and Nancy Nguyen that give timeshare a bad name.
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