Complaint / Review
Bargain Network, Questsaver, Stonebridge
Fraudulent debits of social security recipient bank account

In May 09 I started to monitor my 78 year old mothers bank account... I immediately noticed a debit of $9.95 from Bargain Network phone#1-800 331-1915 and an electronic check from Questsaver phone# 1800-527-1656 for $8.25. My mother said she did not owe anyone these amounts. She thought questsaver was a bank charge and did not even know about the debit from Bargain Network.

I called Bargain Network at the above phone # and asked for the fraud dept. They told me the debit was going on since 7/25/02 which is 80 months of charges totalling $796.00. The debit was due to some call regarding a foreclosure homes list. I told the rep. My mother was on social security and had not owned a home in 30 years and would never own one again. I was assured the account was closed and the last payment of $9.95 was refunded on May 7,09.

Now Questsaver was a nightmare. I was given several phone numbers and even told to call the number I was calling them on. Other numbers included 1877-441-0371,1-888-263-5144 and 1800-527-1656. I called all the numbers and constantly got the runaround especially when I asked for the fraud department and they were also unable to find my mother's account. I was told to fax to 972-881-4527 att: customer service or mail to Stonebridge, 2700 w. Plano Pkwy, Plano tx 75075. I faxed a copy fo the bank debit and request immediate cessation of this fraudulant charge on 5/4/09 and on 5/8/09 the $8.25 was debited from the account and to date has not been returned. I called and spoke to Marlon (would not disclose his extension) on May 16th and was told the account was closed on 5/6 and I would receive a refund of the last pmt within 5-7 business days. I asked him when this account opened. He informed me 7/25/02 due to a call about FORECLOSED HOMES (the same date as Bargain Network!). I called again on May 30. I spoke to Carlos ID# 5841 who informed me the account closed on May 16th (the date of my last call not the May 6th supposedly closed date) and Marlon forgot to order my refund and that he, Carlos,
would order the refund which should be credited to the bank account in 5-7 days.

These companies are scams... Ripping off senior citizens. These organizations are frauds and robbers!!!