I upgraded an account I had with them and specifically told them I did not want the full amount taken out of my account but that I wanted it done monthly which was an option I was offered.
$251.00 was removed from my account and I have tried for several days to get the refund and have been told by Chuck Nelson that it will be coming and he's making me go through ridiculous steps to get it refunded that are unnecessary and certainly NOTHING I had to do for them to steal the money from my account.
I get a very slow response and have been called a LIAR and that this is what I requested which is a lie in itself and complete FRAUD!
Chuck Nelson is a thief and the entire company bases itself on stealing from it's customers and acting like they requested for them to take it!
The product is good, but Chuck Nelson should not be employed there and their customer service reps are nothing but crooks!
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