Northwest Publishing takes your money, doesn't return phone calls and sends "proofs" (of work you sent them rather than the professional design you're supposed to get) with a date to approve or reject that's ALREADY PASSED.
I rejected their proof because it looked like crap. After they failed to live up to their promises multiple times, I told them to cancel my order and I demanded a refund. They refused so I filed a dispute with my credit card company and got my money back. I also submitted a report to the BBB.
Northwest went ahead with the crappy layout I rejected and continues to send me bills and keeps adding more and more late fees. These people are dishonest and I refuse to be blackmailed with their threats of sending my account to collections. I'm an honest person with excellent credit. I pay for services rendered but I will not be bullied into paying for something that was not delivered.
If their product actually was distributed to area restaurants (I haven't seen one and I don't know anyone who has), my business reputation will be diminished by their amateurish product.
I don't know if Northwest is a scam operation or if employees inexperienced help or if it's just totally understaffed but I'd strongly suggest you spend your advertising dollars elsewhere.
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