Complaint Description:
I purchased a DGX 5MP high definition digital video camera on 12/11/08, as a Christmas gift for my daughter. She was thrilled with the gift, but did not intend on using it immediately. After some time had passed she decided to use it for a school project. Upon closer inspection of the packaging, we found out it is NOT compatible with her MAC computer. Unfortunately it was past the 90 day return policy (by three weeks). I explained my predicament to the Target employees, who insisted because the receipt I showed them "expired" there was nothing they could do for me. No refund, no exchange, no store credit. I am stuck with an item I cannot use. The store still stocks this item, so it is not an issue of being a discontinued item. They did admit that there is a policy in effect that allows returns with NO receipt "as a courtesy" for items up to $70.00. My item was $149.99, unopened and I had the receipt which shows it was paid with my debit card. (along with $500 worth of other merchandise that same night) I spoke with "Jim from Guest Relations" in an India call center and again with "Abby" in an American call center. I was told I would not be able to speak to a supervisor, as "they do not speak to customers on the phone". Abby informed me that she would file a complaint, with the Store Operations Team, but I should not expect a return call as this is not their policy. The complaint would only influence how they handle future incidents of this nature. I am extremely displeased with this NON transaction. I am hoping your help in this matter will influence to reconsider their policy NOW, not in the future, when it will no longer be of help to me. I'd appreciate any comments or advice with this matter.
This is the actual complaint I filed with the BBB. I also bought red window paint and advertised my complaint on my car! I've gotten a lot of understanding and am passing the word on to BOYCOTT TARGET if they do not change their ridiculous policy.
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