Usacomplaints.com » Miscellaneous » Complaint / Review: Advanced Wellness Research - An aggravating, time consuming and money stealing SCAM!. #440429

Complaint / Review
Advanced Wellness Research
An aggravating, time consuming and money stealing SCAM!

I canceled w/in the 14 day trial period, spoke with a Customer Service rep. And wrote notes to have kept a record of information pertinant to the transaction in case there was a problem. "Jane" said my account was canceled and that there would be no further charges to my Visa beyond the original shipping charges. I asked to speak w / her supervisor to make sure I did not need to return the empty bottle. "Shawn' said "No, there's no need to return anything... Just keep it as an gift."

Three weeks later i received a second bottle! Without even opening the mailer package, I call the company to tell them of the error, to ask if it should be returned, and to make sure that my account showed "Canceled/Closed" and that there was no charge to my account. Again I wrote down the facts of our conversation. "Zac" said their records showed that I had ordered both the Acai Berry diet and the Total Cleanse, that both trial offers had been canceled, and that since they were ordered together only one shipping fee had been charged.

That same day, I checked my Visa and found two separate shipping charges... So I called them back again! This time "Jack" looked at my "account" and said that there was a 2nd shipping fee b/c the Total Cleanse had to be sent on a delayed shipment. He confirmed my account was canceled and showed a 0 balance due, but that he could do nothing about the extra shipping fee, even though the delayed shipment was due to their lack of product.

Today in checking my Visa statements I found charges from their company for $78.81 and $83.80. Of course I called again!!! Cyrus they had no "call log" of my ever having canceled the Acai trial offer, so there was nothing he could do about the charges, but he would cancel my account. After explaining several times to Cyrus the sequence of events and the dates and names of the C.S. Reps with whom I had spoken and getting nowhere, I asked to speak to his superior... I realized he was only a phone operator following company scripted "policies" and didn't have the authority to make the necessary corrections and to authorize refunds for the two mistaken charges.

After being put on hold so he could speak with his supervisor, Cyrus returned and said the supervisor said that since there was no call log of my calls, they could not refund the charges "because you [I] never canceled the order." Arrrgh!!! After more protestations, I asked again to speak with the supervisor. I was put on hold again. Cyrus returned; no supervisor again! He said the supervisor said "... They would credit back $60.00 of the $83.80... And for them to do any more I would have to send proof of my calls and cancellation... And that was final." Cyrus could offer no explanation other than to keep saying "... B/c you never canceled." I hung up and logged on to usacomplaints.com. Wish I had done so before I tried their "Free" offer.

Pat
Wilmore, Kentucky
U.S.A.


Offender: Advanced Wellness Research

Country: USA   State: Idaho   City: Nampa
Address: #3-17th Ave. South
Phone: 8669641011

Category: Miscellaneous

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