On January 27th I called Immigration specialist helpline (1866 630 3604) asking for some information.in my case I needed to fill out an I485 form and an I765 form. The original fee with uscis is $1010 and Immigration specialist helpline informed me that they had a discount price for $420 cause they were working directly with Homeland Security and because the Homeland Security was so overwhelmed that in exchange of helping them they were giving them discounted prices.
I thought that they wouldn't lie about anything concerning the federal government so I believed it. My sister, her friend and I called several time and the same message was given. I paid $420 for the processing fee for the I485 and I765 over the phone with a debit card.
Someone called me an hour later to set up an appointment to fill out the forms. Two days later someone named Eunice called me to go through the forms. During my conversation with Eunice she was talking, laughing and making suggestion with her colleagues, there was not any professionalism or seriousness.
After finishing going through the forms Eunice told me that I will receive the forms so I can sign it. On Wednesday February 4th I receive the forms with multiple errors on the spelling of the most important information. I called the Immigration specialist Helpline straight away and was not able to get in touch with Eunice so someone ask me to send my forms back and then someone called me back telling me that I did not need to send it back but instead they will send me the forms with everything corrected.
I received the forms supposedly corrected on the 9th to found out that it still had errors so I called again and talked to Enrique and Enrique told me that Eunice got fired and that he was going to take care of my case. I explained to Enrique the issues with the errors in the forms and told me that as long that the last page that I signed is correct I can just sent it and he will replace and correct the errors. Along with the forms was a contract for their services. I sent the forms with all the documents required on February 27th and I called to check if everything that I provided was right. They confirmed me that I provided the right paperwork.
On the February 6th I called to check on my case and asked for Enrique and a lady told me that Enrique got fired too. I did not know what to do or know who was taking care of my case. On March 14 I received a rejection notice from homeland security based on 3 different reasons 1. A check was not provided or the amount was not correct 2. There was an error in the type of application on I485 3. The copy of my approval notice of my I130 that I have done before without their help was not included. The copy of this document is very important to my case because it determine my eligibility to adjust my status.
The Approval notice was included when I sent all the forms and document to the immigration Specialist helpline office but for some reasons they did not include it when they sent the forms to Homeland Security. I called them to ask for explanation. They told me that they had no control over the decision that Homeland security took and they couldn't anything. They told me that they did not do any mistake and refused to refund me my money. I feel they that lied about their services in the very beginning they are saying that it's $420 for the I485 and I765 and after they are saying that it's $420 for their services. They misrepresented their service. I saved this money for months so I can adjust my status and they took my money and did not do anything that they told me. They basically stole my money and did not do their job. Do yourself a favor DO NOT DEAL WITH THEM!!!
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