I spoke to Fred on 11/17 and requested a bank search in New York on my deceased mother, I also gave full details including her social security, date of birth and mailing address. I was informed by Fred that this would take approximately 4 to 6 weeks and that he would call me and email me the information. On 11/18 my checking account was charged USD 195.00 in the name of US RECORD SEARCH also known as U.S. Record search & information services, inc. Located in West Palm Beach, Florida 33407.
I have contacted my bank last month, however this charged item of USD 195.00 is over 30 days and they (TD Bank) could not issue an affidavit on my behalf. I was told by my bank to go to the BBB and request their assistance in obtaining a full refund.
As of today (3/10) Fred has been down right rude and obnoxious to me on the phone. On occasion I have requested to speak with the manager or current supervisor, however according to Fred he is in charge. I have received no verbal or written documents on my deceased mother, which I needed for court last week. Since I had to settle without knowledge of the information in question, I am therefore requesting a full refund immediately.
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