This story starts in 2006. We lost our car due to Hurricane Wilma. I had received good reports from a couple friends who owned Hyundai Santa Fe. We live in the Fl. Keys and it is over a 100 miles one way up to the mainland (Miami) and the Hyundai dealer. We paid them a visit and could get no deals, plus they were rude and not the kind of person you want to deal with when you are putting down $20k plus of hard earned cash.
We took a trip to Va. And at the same time purchased to Hyundai Santa Fe's from a very nice dealer up there for a good price and received great service.
Thats the first sale Potamkin South, Hyundai missed out on, PLUS we made sure we told all our friends what kind a dealer they were, which I am sure cost them a few more sales.
Fast forward to summer of 2008. I stopped in to Potamkin Hyundai again to look at a used vehicle they had on the lot. Now this was period of time when gas here was $4.50 a gal and cars or trucks weren't selling. I ask the price of the vehicle in question and was given a totally out of line high price. I made them a offer of a fair and more reasonable price, which they turned down. I told the salesman that they would not sell it and it would sit there till they took it to a dealer auction and sold it for a lot less than I offered. I left at that time.
Move forward again to Jan. I again was in Miami and stopped in Potamkin Hyundai to look at a Hyundai minivan. After a lot of haggling back and forth and us getting up to leave numerous times, and after a few hours of badgering by their high pressure salesman we did settle on a fair price for my Santa Fe as a trade-in and a selling price of a last years mini van we really liked. It had less than 9k miles, story was a guy ordered a new top of line Hyundai car and they let him drive the van till it came in.
We noted at the time, it was late, just before closing, and the salesman were in a rush to get home, and we were also since we had over a 100 miles to drive back to the Keys. We noted and so did the salesman, actually 2 of them, that the overhead console was broke, and the spare keys, plus the auto door lock remote clicker were missing and the mats which come with the vehicle were missing. He said no problem just come back the next week and he would have all that stuff ready and take care of it. We ask him are you sure because for us to come up and be here when the dealer opens we have to drive up, spend the nite in a motel and then drive home after they service the car. Thats about 300 miles round trip, plus cost of gas and motel and food. He insured us everything would be there and he would order it if it wasn't.
Over the next week we called 4 times. Each time the person didn't know what we were talking about and said they would check and call us back, also they would make sure the parts were on hand. NOT A SINGLE sales person called back and each time we called that person was conveniently our and we had to talk to someone else.
The weekend came and we made the trip to Potamkin Hyundai and found out NO ONE had ordered a single part. They tried to give us a set of way to small mats that did not fit and said nothing else had been ordered, but they would take care of it right then. They did have key blanks and they did make us a spare key, and after we raised holly hell about no parts being there like we were promised and them giving us cheap floor mats, one salesman did go in the back and get us a new set of the original mats that was suppose to come with the vehicle. We left that evening with the promise that everything would be ordered and we would be notified when it arrived so we could once again make the trip to Miami.
Well its been 2 weeks and we have not heard a peep from them. So today, Feb. 19th we called, again the salesman knew nothing, gee whiz no surprise there, we called parts and found that none, nada, not a single item has been ordered... We are beyond pissed to say the least. The pushy salesman made the sale and got our $ now they could give a hell about us and what they promised us. We are still making calls and trying to get a e-mail address or phone number for the CEO or owner, which no one who works there seems to know, or at least they want give it to us.
I have to say the guys working in Parts Dept have been very helpful and nice to us, BUT they can not order the parts needed till the salesman comes over and does it. Every time we call we are shuffled to a different salesman, seems the last one is not there? And once again we have to explain the whole story and once again they promise to call back with info and as of yet and we have talked to 8-10 people and over period of 4 weeks not a single person who has said they would call us right back, has..
I would NOT recommend anyone purchase anything form any Potamkin of Miami car lot, used car, new or in brand they sell. They are liars, cheats and DO NOT do what they say, or stand behind what they say. DO NOT trust them, not one bit. No matter how good the deal sounds, somehow they will screw you.
Nuff Said.
Don Byrd. Still looking to find the owner and still want my car made right..
DON
Key West, Florida
U.S.A.
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