The story started last summer when I recieved 2 bills from SKO Brenner after falling behind on payment plan set up by Beachbody. I took care of the bills on July 29, over the phone. The customer service agent gave me two confirmation numbers for a proof that I made a payment. Great was my surprise when the bills kept coming. I called in the beginning of September to address the issue. The costumer service rep I talked to this time said that there is no mention on my account that I have paid for these bills or that I was given any confirmation numbers. She asked me to mail them a proof of the transaction, which I did. I sent them copies of my checking account statement that clearly showed that above mentioned amounts were withdrawn from my account on August 1 by SKO Brenner. After receiving new bills from SKO Brenner in September, I called and asked if they received my letter. The customer service rep said that they have not received any letters from me...
By that time I just felt like giving up. I was very busy with various things and overwhelmed by financial hardship. I didn't call them any more and the bills just kept coming, month after month. I called the company once again few days ago and asked why am I still getting their letters stating that I still owe money to Beachbody. Again, the lady I talked to said that there is not mention of me making any payments to the company...
Shortly, I have never before had to deal with so many incomentent people. Clearly, somebody - and more than one person in this case - is not doing their job. I am just wondering - what will be the final outcome? Are they going to take me to court? The girl on the phone suggested I fax them the proof of my payment (s) this time. I typed a long letter, made copies and tried to fax it - the number they gave me was a phone number, I got the answering machine.
So, what am I to do? I am not surprised to read so many reports here about this company. I understand that collection agencies have their place, but trying to collect the same debt twice (or even more times as I have read here) is WRONG! This company should be forced to go out of business because of their questionable business practices!!!
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