I have two phones with ATT. Back in July, a company called Buongiorno added a $9.99 "download" subscription to my ATT phone bill. I didn't even notice it on the bill every month until January, when I called ATT. ATT claims I must have sent a text to someone or somewhere to agree to the cell phone subscription (something I don't do), but I didn't argue since it started so many months ago. ATT refunded the most recent charge and stopped the subscription and put a purchase blocker on that phone.
OK... Now what Cylon did was even worse. I've been on the look out for these things since this happened. I received a text message from an unknown number and that said something like "quick, enter the password xxxx for weather alerts, etc.", and as I was READING this message (thinking what a scam), another text message popped-up saying "thank you for registering!".
And, of course, a $9.99 monthly charged showed-up on my ATT bill this month. I did NOT even respond to the text nor did I initiate any text, and they simply added $9.99 to my monthly bill. Total FRAUD. I called ATT (what a pain) and had this reversed, but why should I have to? Will it happen again and again?
The company name is Cylon and it's near impossible to find their website or phone number, but I found this number: 888-351-6703, and called them. After some menuu prompts, I reached a very nice sounding young woman, who assured my they couldn't have added the charge without me going to a website and entering the password. I DID NOT DO THIS.
THE reason I am displaying ATT in this so prominently, as well, is that they MUST get a cut of the monthly charge, or they wouldn't include it on THEIR bill and collect on behalf of these criminals. I blame ATT more than, Buongiorno or Cylon. These are probably just petty thiefs that found some loophole to do this without getting arrested for theft. ATT, on the other hand, owes it to their customers to put an end to this. How can they possibly justify allowing this to be done to their loyal customers?
I had to call ATT twice now (never pleasant). Class Action Lawsuit, anyone?
AnonymousOrange, California
U.S.A.
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