I ordered the ACAI Berry Edge - Cleansing Support System off an internet advertisement. It touted a free 21 Day Trial. Once I received the product and used it for approximately 15 days I called them to tell them it wasn't working and I would like to return the product. I was advised the 21 days had passed as "they counted 21 days from the day I ordered" and furthermore that "I should have read the fine print where it stated I should have paid for upgraded shipping." I thought they were joking and asked them where I could return the remaining product? They said it was "too late for that" and again told me I should have read the terms and conditions very closely."
I then advised them I would dispute the charge and the service rep then laughed and said 'there is no way you will win this dispute." At this point I asked for a manager and the service rep stated she was a supervisor. I then asked for her supervisor and she said she was the top person and I had no recourse.
Left with no options, I commented that the advertising was deceptive and misleading, told her good day, and that I would dispute the charge.
I am in the process of doing that now.
Beware, of this company. First the product doesn't work, secondly the return policy is ridiculous and the 21 day free trial is totally misleading.
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