We'd a cost to the company telephone for $29.95 - charged via a business HBS Billing Support for Freedom Online Services. The Payment day was 2/13/03 - we obtained the statement on 3/15/03 meaning we've possibly been charged again.
We didn't understand what the service was so when we ultimately achieved somebody, we were informed that I approved the support. This really is totally false and also the customer service consultant attempted to inform me that I'd provided them a romantic date of significance to show the agreement. The day was one which retains simply no importance to us. I had been advised a might contact me Friday morning.
I called again Mon and talked to some "Customer Service Manager". I inquired exactly what the support was and was informed it had been to get a web site - which we curently have and would not require a minute - online yellow site listing (also anything we terminated in Jan. Because Of no reaction from our telephone supplier) and unlimited use of the web (anything I spend $50.00 per month for the time being with another organization, DSL line)
He than performed me an unintelligible saving of somebody asking questions however the respondant (who had been said to be me) wasn't noticed along with a phony day was repeated. I expected to get a backup of the verification and was refused. He ultimately gave me his title, placement and worker identification range and explained that I'd get a credit for that previous 8 weeks.
When asked after I might begin to see the credit he explained in one to two billing cycles! I told him it must be instantly. I did so obtain a verification # for termination of the support. We will notice when the credit comes through. I'm not spending that part of my telephone bill.
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