It is difficult to get through to NAB customer service, as they are being swamped (I am sure) with telephone calls regarding the PCI charge. If you go to www.my3cents.com, you can read about others and what they have found out about the PCI charge that only NAB seems to be forcing down our throats. I must say, if this is the only problem you've had, besides a $10 statement fee in 3 years, you are in better condition than most. The businesses they seem to attack, are the ones that aren't selling much, or sell once in awhile... They raise their rates enormously... Or they have their initial sales force lie to you telling people it is on a month to month contract, and you can get out of it, anytime, for any reason, with no costs. That's the biggest lie.
If you have not signed up for PCI, have not used their service, you can have your bank dispute the charge. It's easy to do. Your bank's fraud department will take over from there. Mine was resolved... The charge. Now, next I want to get out of the contract all together... I never signed a contract. It was deceptively worded into the application.
If you really are having trouble with this company, and you undoubtedly have good reasons, you should file reports wtih the BBB of Eastern Michigan, and with your own BBB, as well as with the attorney general office in your state, and with the federal trade organization. Deceptive practices like this need to be stopped. Also, since I am over 50, I am going to file a report against them for elder abuse... Which is illegal... Being deceptive to the elderly constitutes abuse, and it is illegal. Good luck to all.
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