On approximately 15 July my husband and I made an agreement with MortgageShieldUSA to do a modification on our loan to stop a foreclosure. They withdrew $299 from our account on 17 July and then again on 29 July. I called them about it and Chris Martinez sent me $250 by Western Union, but then removed it again on 7 Aug.
I did a reverse number lookup and found that the phone number I had, (713) 640-5315, was issued to a Preston Carter. When I finally got to talk to someone and asked them about it, I was informed that they only worked there and had no idea whose name their company's phone number was listed to.
This went on for an indefinate period of time. I called every day, sometimes 3-4 times a day. Someone named Tasha Mayers finally called our lender, supposedly, and spoke to someone. She was supposed to return my call the next day, but never did.
Our lender did their own modification on our first loan. When I contacted Chris Martinez about getting a modification on our second loan, he had someone call me back the very next day. He also contacted our lender (suppoedly) and was told to call back in 6 months. He (Mortgage Shield Employee) told me to call them back in late January or early February and they would be able to do the modification at that time.
When I call the 866-466-6821 number, it goes to a fast busy. When I call the 832-598-9100 number I am told that this is not a working number. Upon dialing 281-989-9307, I get a recording that I have reached Chris Martinez and to leave a message and he will return my call. The recording also tells me that the voice mailbox for that number is full and to try my call again at a later time.
We are now out the original $299 they charged us to begin with, plus the additional $250 they removed from our account a month later. After checking my statement, I found that the money MortgageShield USA took out of our account didn't even go to Texas, it went to California. I believe this is a scam in the worst kind of way ~ not bad enough to take money from people that are in a bind to begin with but, also jepordize the losing of their home by jacking them around on being able to help them with a bad situation
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