In August I entered in to contract with APX ALARMS. So far to date the service has been great, except for the fact that I just realized I was being
scammed. The day I entered into the contract my tenant was with me, he asked my permission to install an APX alarm system at his residence. I asked the represenative how it would work, and was it at all possible, since I own the house but do not reside there. His exact words were " Sure all you have to do is sign that you give APX permission to install the alarm." I specifically asked
the rep. If I would ever be responsible for the alarm if the tenant decided to move out. The reps words were "NO, if the tenant moves out the service would be disconnected, and the tenant would be billed at his new address." Well today 01-05-09 I was at my tenants house collecting rent when I happened to notice an APX bill addressed to my name on hi table. I opened the bill and to my surprise it was a collection notice notifying me that I owed $197.00 and I was being reported to collections in one week. I called APX to see why my name was on this bill and not my tenants, and all they could tell me was I should have read what I signed. I told them that their rep mislead me to believe that I wouldn't be responsible for my tenants bill in no possible way. And the rep advised me not to blame his company for my faults and to call a lawyer & seek legal action. I asked to speak to a supervisor, which took me? A 1/2 hour to get through to and he was no more help than the first nasty, rude rep. Needless to say I have to come up with $435.00 to reactivate the account so it won't go into collections.
And if I want the bill out of my name, I would have to pay the remainder of the contract up front which is $2700.00. Landlords beware... The bill never goes to your current address, just the tanant & APX will know if you're going into collections.
This has to be one of the worst companies to deal with as far as customer service goes. Stay away!!! Take my advice... If a sales rep knocks on your door tell them to go away or you'll be next in line with complaints!
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