I have an account with WFNNB (Blair), opened the account because it offered 10% of the purchase. As soon as I got my goods delivered from Blair, I payed the account in full.
But! Each month WFNNB will charge me $14.95 for???"revolving charges??? So, I sent this email to WFNNB customer service.
"balance
Each time (twice) when I bought from Blair - I paid the full amount the full purchase amount. Now, what is this revolving balance I am being charged?
As far as I know you can not just charge me an amount for nothing—
kindly let me know — soon.
Thanks"
This is the answer I got, I must say I was surprised, because I got the answer a few minutes after I sent my first email.
"Thank you for your recent inquiry to our Sales and Service Department. World Financial Network National Bank issues your account and responds to all credit related inquiries.
As you know, we frequently offer services through your billing statement which you may charge to your Blair account. The company which provides the service referenced in your correspondence is Encore Marketing. If you have any questions regarding products or services offered by Encore Marketing, please contact them at 1-888-595-9380.
We hope this information is helpful. For the security of your account information, we ask if there are any follow up questions you have related to this concern, that you submit them by logging into your account and utilizing the? Contact Us? Link.
Sincerely,
Keesha Smalls
Internet Contact Sales and Service"
Now, I have NO idea what or who "Encore Marketing" could be. I never had any dealings with them, I have NO desire to have any dealings with them. I have no idea what kind of Marketing they do or what they offer or don't offer. Yet, they somehow got hold of my account number which I have at WFNNB and are charging me $14.95 each month for nothing. WFNNB is not one of the easiest banks to deal with for starters, and now Encore!
I tried to call Encore - 888-595-9380. Nobody ever answers, it is an automatic system, which gives no opportunity to leave messages. Does not matter if one calls on Tuesday or Saturday. No one ever answers the call.
Honestly, I am disgusted.in hard times - as America is going through right now - there are companies like "Encore Marketing" who just help themselves to $ from people's accounts. I need to have this sorted out. I have No intention of paying $14.95 each month for ever, none. As I said, regardless of who or what they are. I have NO contract with them, I have no dealings with them, never had, and never will.
WFNNB will only look at my query once I provide an invoice from Encore or a Statement or an account number. Which is one huge joke. I have nothing to do with Encore, so I am not able to provide anything from them.
A word of advice to my fellow Americans - be careful if you have Store Credit and pay monthly - (I noticed the charges because I paid for the goods which I ordered in full), but I am sure if one would pay monthly - one would not see those Encore charges. Because the bank statement does not show Encore — $14.95. It shows - revolving charges - $14.95.
Thank you for the opportunity to let off steam, hopefully be able to warn others, and maybe - hopefully - get this sorted out.
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