The Company had written a threatening letter that I had owed money on a Visa Card that had been stolen. I had assumed that the card was paid in full and was surprised to learn that I still owed money. So I set up a payment arrangement that I would agee to having a set amount of money to be taken from my bank account (big error on my part) every month. Twice I was unable to put enough funds in my account to cover the payment and I called NAFS to make other arrangements. Many of people would laugh and hang up. The money taken out of my account would create an overdraft fee-which I have paid 0nce and I still owe the BOA over $200.00 for a payment that was unauthorized by me. I have been yelled at, laughed at and hung up on many times and many of my friends and family have witnessed how rude they can be. I do not owe anything on my Visa card nor was BOA aware that I owed anything. I would like to be refunded the $450.00 and the overdraft fees of $75.00 if that's possible.
They are rude. They threaten you. They are the worst people to handle an account that is in collections.
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