We ordered vitamins from this company back in September. We only authorized the ONE transaction. I called a few weeks later to make sure we were not put on an auto-shipment or trial system. It was too late. I checked our bank account and on 10/6/08, there were two charges on my account that I did not authorize. Both were for the same product (Vivaxa) and both for the same amount of $19.98
Two days later, two more charges showed up. One for $1.95 (United Benefits) and the other for $1.99 (ID Sentinel)
I call to inquire and was told I signed up for these products and I told them I had not, to remove me immediately and give me a refund. To this day (12-15-08) I still haven't received back the money. However, I was told we were officially cancelled and no more charges would be taken, no more products shipped.
A mere few weeks later...
On 10/27/08, I noticed a charge on my account for $89.99. This time it was for Vivaxa. Again. I immediately called the company to ask why I was charged. They had no idea, as it showed in their system we had cancelled. I was told the money would be refunded after I sent the product back with a RA# on it. So, I told them that wasn't good enough, she said they'd give me half now, the other half when they received the package back. I stupidly agreed. We were refunded $44.00 that day. I have yet to see the $45.99 that they still owe us.
On 11/13/08, I noticed a charge in the amount of $14.99 for ID Sentinel, and a charge of $14.95 for United Benefits. Once again, I call to complain. This time our money is refunded immediately. I inquire about the remaining $45.99, plus the previous amounts of 19.98,19.98,1.99 and 1.95. I was told we would get them during our next billing cycle. I told her I wanted it now, and she said to give it a few days, and we would have it.
On 11/17/08, I noticed a charge in the amount of $14.95 for Savings2Go. I call again to complain. I was told we should not have been charged, as we have been removed from the system. Twice. I was told the refund would show up within 48 hours. It never did.
On 12/02/08, I noticed a charge in the amount of $69.98 for Maxoderm Topical. I call AGAIN to complain and ask for a refund. The refund is given immediately, and I'm told we have been removed from the system for the third time... They are not sure why we are still getting shipments. I ask again about the other unrefunded amounts, she says she'll see what she can do.
That brings us to today. I noticed a charge on 12/15/08 in the amount of $89.99 for Vivaxa. I call to complain and ask for a refund. I'm told we'll have our money back in 48 hours and that we are cancelled. Yeah right.
So, this company has taken $338.75 from us... Dare I say, STOLEN for us. To this day, we've only gotten back $142.92 from them. I am very interested in filing a lawsuit against this company. I should not have to call and cancel every 2-4 weeks, and I should have money back. I have absolutely nothing to show for the missing $195.83.
Do not order from this company, they will lie to you and steal your money. I am going to my bank today to speak with the bank manager and see what we can do. If any lawyers out there are reading this, you may contact me if you are interested in this case.
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