I have been trying since receiving my 'free trial' to cancel in the 14 days period. But i simply cannot get through. Each phone call costs a fortune from the U. K - and i just get to listen to music!
Apparently, if i phone between 6 and 9 pm MST i might have more luck! That means me phoning between 1 and 3 a. M British time. Haven't tried that yet!
I am really angry. I have had free trials on autoship programmes before, and never had this trouble. They have my credit card details and i am very worried. I don't want to cancel my credit card - as i have payments set up to other companies, and it will be big hassle.
Its outrageous that despite pages full of complaints on this site alone, this company is allowed to go on with this wide scale theft. The odds are stacked against the consumer - if i can only get to cancel on an international telephone number that no-one answers, and there is no e-mail address, what chance do i have of cancelling in time to prevent large debits from my account!
Surely this should be stopped by U. S enforcement agencies. SURELY it is illegal to STEAL in the U. S???!!!
Jomcgrace
leeds
United Kingdom
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