To Whom It May Concern:
I am writing this letter to complain about the following shameful and deceitful car sale abuses imposed on me by Advantage Toyota Scion, located at 639, Merrick Road, Lynbrook, NY 11563 at the hands of these 3 individuals: Angel Luis Santiago (Floor salesman), Daniel Hall (Finance manager) and the dealership owner/general manager (who did nothing when I called to complain):
1. Dealer Markups of the Interest Rate: Despite the fact that Angel promised us (My girlfriend and I) a much lower interest than the one imposed on me by Daniel at the time of papers signing. They literally stopped me from shopping around for financing and instead offered me financing by Toyota corp. At a rate of 9.69% (even with a good credit score.)
2. Junk Products and Fees: Such as tire fee ($12.50), TMCC Gap Waiver ($170.00), Registration and inspection fees ($67.50). When I called DMV to get refund on registration I just renewed on the car I traded-in, I was told the dealer had used it for the new car.
3. Service Contracts: Toyota Extra care ($2500), Toyota Auto care ($1400.00). After waiting two hours to see Daniel, supposedly to talk about financing; he just printed what must have been one thousand forms for me to sign, without explaining anything. Later on, as I was driving in to work, I took the time to read the forms and realized I have just been another innocent victim of predatory lending. I called Daniel (at least twenty times) to try to undo the damage; he told me it was too late because I have already signed all the forms.) I subsequently called the GM to hear the same explanation.
Furthermore, when I first talked to Angel, I explained to him that I wanted 5-year financing as well as trading in my 2002 Nissan and putting down an additional $500.00 in order to get a newer and more reliable car.instead, at signing, Daniel wanted $1000 plus the Nissan and I did not realize until later that they had locked me in for 6-year financing.
These guys should be ashamed of themselves!!! I am so outraged
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