Direct TV is a joke, they came and justv took money out of my bank account $127.22, When i called direct tv I stated that the receiver boxes were shipped so why are they taking unauthorized money out of my bank account.
The customer service rep stated that once you make a direct bank payment you authorized them to take payments as they need to. And that she will look into this matter, she put me on hold and stated that I must call fed-ex to see what happened with my shipment.
I went on line and cheched it myself to find that the receivers were signed for that morning. I called back of course, a different rep answered, I had to say the whole incident again, she tells me that i must call fed ex my self, I explained that I traced the package to be in the warehouse, she stated that she didn't see that. I must call back on monday...
I called again this time a guy answered after the story being told a third time, he put me on hold, when he returned to the phone he stated that yes it shows that the package is infact in the warehouse, I asked him how is it that he was able to see that but the previous two reps didn't, his reply " I went to fed ex to track the package on line. He said that I should be reimbursed within 3 working days, he is putting all the information into the computer so that I can get my money back while I was waiting. Also that I should call back on
monday to confirm.
Monday comes and I get this reply there is nothing in the system saying that I'm supposed to get a refund, now this person says that it will take 6-8weeks to get a refund, I said WHAT! You're kidding me right? It took you a minute to take it out my account but 6-8 weeks to return? Then she changed her story to say 3-8 business days, okay now this is the last day. The day I should get my return and guess what. No money in my account... DO NOT TRUST Direct TV or should you do business pay by postal money orders do not give them you bank information.
0 comments