Complaint / Review
Dietpillsuperstore.com
Dietpillsuperstore.com Classic bait and switch. Advertizes lowest price for brand then delivers generic substitute.internet

Searched the web for lowest price on brand name product (Lpodrene). Store had lowest price on web by 20%. Purchased 3 bottles for a charge on credit card of $80.35. Upon deliver, a substitute product had been delivered with a note indicating "they no longer sold the product ordered and they were providing their best selling substitute manufactured by them". They never, ever attempted to contact me regarding their supposed issue with Liprodene and my desire to either cancel the order or accept a substitute. All the ingredients of a classic product bait and switch!

Product is not an equivalent product in that it is missing the key ingredient in brand name product (ephedra). Company is telling a story that Liprodene no longer includes ephedra and is misleading customers so it no longer is selling it to their customers. Funny how 100s of other sites continue to sell Liprodene. Funny how their website continues to have the same advertisement on it and continues to be able to order it. Wouldn't you pull it from your website or put in a disclaimer of your belief's that product is not as advertised to warn potential customers? Of coarse you would if you were legitimate.

Site has no phone number to call and only a generic email. Upon complaining to them of my unhappiness they originally just restated they were providing an alternative per their terms and conditions and I should be happy with the higher quality product.

Upon repeated attempts refusing their substitute, they will only refund my purchase if a) I send back the product delivered at my expense and b) I except a 20% restocking fee. Given they did not deliver the product I ordered or an equivalent ephedra-based substitute I refuse to pay them more money for they. The way they have this scam worked is either they get paid in full for an inferior substitute product (no doubt which they make a huge profit on) or they cover their costs plust some by forcing a customer to pay shipping and restocking fees for a product they never ordered! Definitely not customer focused!