I purchased the 32 oz Scoe 10X and used as directed over several days to eliminate odor in a coffee table. I tried using this product both ways, letting it dry and the saturation method. It did not work, therefore I returned it with my original purchase receipt for their "Guaranteed full purchase price plus shipping and handling charge refund."
The only response I received was insulting comments like "you need to get a life" etc. And have been denied any refund. John Davidson's final reason for denial was that I did not contact them to get a "Return Authorization Number". Although I sent the product back with a United States Post Office tracking number and received the time and date the product was received at the Alpharetta Georgia address Mr. Davidson still refuses to honor his guarantee.
The $ amount was not that much, but it's the principle of the "Guarantee" not being honored. So, Buyer Beware, this company evidently has a reputation for never honoring their own return guarantee (more money in John's pocket). Mr. Davidson needs to take some customer relations classes and try to work with customers instead of trying to belittle and degrade them. Not a good way to run a company. Don't buy this product!!!
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