I purchased a bed from Sleepy's and attempted to contact the corporate headquarters in Beth Paige, NY. I had purchased a Sealy Posturepedic with 10 year warranty and it is approximately 1 1/2 years old. Mind Games and jumping through countless hoops from the onset.
Scheduling an appointment: first it takes a few days for someone to get back to you to schedule the appt. They are completely heartless in their care. If the shoe were on the other foot it would be a different story I'm sure - this is the general attitude. It's not me... Ten days after scheduling and taking a day off to wait for the so called Inspector, it takes another 10 days he said to get a reply. No reply, call the company and a Shaquila said I have your notes right here and your not entitled according to the guidelines. It has to be an inch and a half and this is 1" and 3/8".
Why offer a warranty?
They give you Sealy's number and Sealy sends you back to Sleepys. Back and forth. This bed is sagging quite a bit I filled in the area with foam and try to stay in that spot now. They prolonged my torturous sleep for over a month with a final you don't qualify. It's just obscene and a sin against human nature.
SHAME on YOU DAVID ACKER/CEO of Sleepys - maybe you can lose sleep one of these days.
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