Blog Posting #1
Stubhub sold me invalid tickets to the September 18th Yankees game. I have asked several times for an answer: Did they or the owner of the tickets commit fraud? I am still waiting for their reply, despite several requests for an answer. Oh - they did send me a $200 credit. The cost of my trip exceeded $4k. I do plan to submit a complaint to the NY Attorney General's office. I hope this will work; I have my doubts. I see StubHub (an EBAY Co) donated to the AG's political campaign fund. I am open to joining a class action, if others want to do the same.
Blog Posting #2
Stephen Wichlac, Executive Customer Care Specialist from StubHub contacted me late yesterday by email (why no call?).
I found the timing to be odd. Could it be the result of the nearly 100 complaints I placed on blogs (including several financial sites and EBay's - the parent company) yesterday?
In his email he scolded me, stating I had not completed the proper paperwork. Of course I (I have proof) submitted the proper paperwork. It wasn't easy though. I had to phone StubHub and secure a working fax number; the one on their form wasn't working!
Wichlac claims: "From what we have been able to find, it sees that your seller originally purchased these tickets from another party and then resold them on our site."
I told Stephen via my email response that his problem isn't my problem; they resold tickets from someone other than the owner. Premium tickets should be verified. Why didn't they contact the original owner and verify the tickets had not been stolen?
I am still open to hearing from hand from others re their experiences. I do plan to file a complaint with both the NY and CO AG office.
For those with a similar complaint, you know how difficult it is to locate someone at StubHub customer care. The number given to me was never answered. Twice when their person telephone and left a vm for me, she stated that I wouldn't be able to phone back and leave a voice mail her voice mail didn't work she warned (customer care?). Here is Stephen Wichlac's contact information. Use it:
Stephen Wichlac
Executive Customer Care Specialist
[email protected]
Phone: 860.408.5812
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