Summary:
Business web site: www.gainsavers.com business owner/contact: steve harper
Product purchased 9/30-08
invoice# 18004
Order Sub Total: $1,059.32
Shipping 1-3 day extra charge Total over $1100.
Product purchased-this description from web site:
Macbook 13.3" 2.0 GHz Intel Core Duo Black -
Apple Computer MA472LL/A
Here is specific web site page:
http://www.gainsaver.com/Catalog/Detail. Aspx?
&CCode=1015^Apple&CCode=2210^Macbook&Pag
eIndex=0&PageMax=40&ActiveCat=&cICode=6851
2
1st problem: Wrong system software preloaded. When this was discovered—After taking product to an authorized Apple Store, was told that what we received was not ordered. Product received is not what was advertised or what we paid for. Unable to use product. Operating system Software shipped (Leopard 10.5) not what ordered (Tiger 10.4.11). Can't use my existing software with Leopard system.
2nd problem: The product shipped had fraudulent Manufacturing date of April 1978. Apple was not in business then. The product also had notation that Apple Care warranty not to be given. This apparent fraudulent date was discovered by authorized Apple. Was told that the machine was probably stolen and that only a Apple Corporate employee could change the manufacturing date. Apple Corp received my complaint and is investigating.
3rd problem: unauthorized debit from bank credit card. Wanted to pay by certified bank check since origonal credit card had Puerto Rico billing address that Gainsaver could not use. Gainsaver then proceeded to charge another credit card I have with stateside address not waiting for vertified check to be received to facilitate shipping.
4th problem: Gainsaver refuses to refund actual cash back to me or pay for the return of the computer or reimburse me for initial shipping. Only want to give a store credit.
I have filed a complaint with better business bureau in Long Beach California for fraud, deceptive acts and practices.
I have file a complaint here: http://www.ic3. Gov Internet Crime Complaint Center
There is no other legal action pending yet.
I have a witness to this fraudulent manufacturing
date and lack of tiger software:
Apple Store technician
Jeffrey Ngo
Apple Store
North Shore Shopping Center
210 andover street suite w145
Peabody Mass
978 531 2802 when answered punch in #5
From their web site of what they say they will ship and do
Product Includes: Computer, battery, AC adapter and power cord, Mac OS X 10.4 Tiger and iLife installed on hard drive.
Your Credit Card is not charged until we ship your order
No where does the web site state that if you return merchandise it is for a store credit only.
RESOLUTION SOUGHT:
Complete refund in cash of all money including shipping fees prior to returning merchandise
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