Client info:
'1/8/10 they acknowledge my first order, cost $1300.87; delivered the following week 1/15/10
3/3/10 call customer service to report problems, left message for "steve"; no response
6/18/10 in response to earlier request for service due to multiple failures received return authorization for 1st order from gainsaver ; shipped to them 6/29
7/7/10 receive notice as follows: GainSaver Store Credit or Credit to Card Issued - CR-2070; invitation to reorder or request replacement in body of message
7/7 - 7/9 there was some confusion apparent at gainsaver as to whether or not they could replace; i had been told no replacement on phone, then replacement appeared in message from gainsaver, then cancellation of replacement, then another replacement
7/15 second/replacement order received; upon opening and turning on discovered screen would not illuminate
7/17 return authorization requested; authorization received 7/19, shipped 7/20
7/28 gainsaver sends note receipt of returned item, acknowledges receipt of request for refund; sends note next day: Dear Customer, Thank you for your request for a refund. We are more than happy to issue a refund. You should receive a refund within 24-48hrs. Thanks for the Business, GainSaver
8/6 after several phone requests send second online request for refund, per instructions of steve; acknowledged and agreed via electronic response same day
8/10 steve says wait until friday (8/13), i complain that this has gone on too long, ask to speak with next level, to which he says he is the next level; when i say it feels as if he's cutting me loose, he says he is and invites me to "have your lawyer serve me"
believe it or not this is the nutshell version. There are other employees involved (i have names), but it seems clear the steve harper is calling the shots. I think it needless to say that i am totally discouraged in my dealings with gainsaver."
Hung up on by Steve Harper. His last words to above..". Have your lawyer serve me" is currently in the works. Have a good day.
0 comments