Usacomplaints.com » Miscellaneous » Complaint / Review: Bruce Boyer - Lone Star Security & Video - Do not use lone star security and video and don t be fooled by bruce boyer. #354338

Complaint / Review
Bruce Boyer - Lone Star Security & Video
Do not use lone star security and video and don't be fooled by bruce boyer

Recently I moved to a house with my young daughter. I was given Mr. Boyer's name to contact to have him secure my house. After two meetings and making it clear to him that I needed my doors and windows to be secured against any contact I signed a contract with him. First visit by his crew came as a surprise to me as they arrived at my house on Monday claiming they had no idea what they had to do. They stayed in my house for a while and drilled some of my doors and windows and left to be back by Thursday. No time was set and I started calling the company from Tuesday morning until I finally reached someone on Thursday morning at 9 A.M. Just to be told that the usual time is between 9 and 9:30 A.M. I rushed to find someone to house sit for me as I was far away from home. On that Thursday, the crew had a shouting argument as they could not agree to what was right and what needed to be done. They simply left to be back another day. They were to come back on Sat.in fact they did but at 7:45 A.M.!

Again two people showed up to finish my alarm, just to be told that their equiptment was not working. They left again to be back for the fourth time. Fourth visit, the technician arrived and informed us that what is being installed is not what I was told by Bruce Boyer he was going to do that my doors and windows are not protected against any contact, but they have a contact. Meaning my alarm can only be activated if the doors and windows are open not broken.in addition the work was being done did not conform to the work order prepared by Bruce Boyer. The technician informed us that there are many unnecessary holes in my windows and door which has caused major damages. I asked the technicians to leave until such time that I discuss the situation with Bruce Boyer. After looking at the damages I called Bruce and informed him of the problem and damages.in fact I told him that his crew has broken the outside wall and patched my wall with a white substance which does not match the color. I further told him that what he has promised me to design is not what is being installed. I asked him to cure the damages. We had a lenghy conversation and after I told him I wanted you to secure my doors and windows against being contacted and you placed a contact between the doors and windows and this was not what you promised, he told me that I should have asked a better question to invite that answer. At that point I told him that I no longer could trust him and his company with my saftly. Since then I have been subjected to many threats and what I consider to be rude and abusive language by him. I have received many emails by him simply telling me just pay me so I can "be done with you". I told him that I did not trust his company and his services for my protection as the contract reads, he said I "can not make you happy" but can finish the work. Only then I started looking him up as I felt fearful for even being in contact with him, let alone allowing him back into my house and trusting him to keep me and my family secure and looking after us.

Since then, again I have received emails from him suggesting that I should adhere to the terms of the contract. Bruce Boyer would say and promise anything to make a buck. I don't believe he should be trusted. I will continue my research about him and welcome all that I can receive from the readers as I predict an immediate lawsuit based on his reputation.


Offender: Bruce Boyer - Lone Star Security & Video

Country: USA   State: California   City: Reseda
Address: 7545 Claire Ave
Phone: 8183480811

Category: Miscellaneous

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