This company has refuesed to terminate the contract even though I followed their procedures. I had my parents close thei checking accounting pending further investigations. Here is the letter I sent to the company on behalf of my eldlerly parents, my father 91 and my mother 93...
Pinnacle Security, LLC July 23,
2008
1290 Sandhill road
Orem, UT 85058
Subject: Termination of Contract: Pete M. Gonzales
ACCT# Axxxxx Password Jxxxx
To Whom It May Concern:
I am writing this letter on behalf of my parents Pete M. G and Jovina G who live at San Antonio, Texas 78209. This is also a follow-up to a telephone call by my brother, Roland G, on or about July 10, regarding this issue.
My father informed us that on May 16, he was deceived into signing a contract with your company by one of your unscrupulous salespersons, Casey Lopez. Mr. Lopez informed my father that it would only cost him a one-time fee of $43.99 for the security system. My father, who is 91 years old, has hearing impairment, and is not capable of fully understanding the implications of such a contract, believed him and signed accordingly.
We reported this to your company; first to a person named Judy on or about July 10, and most recently to Kendall on July 22. Both individuals stated that the company could not cancel the contracts without obtaining a letter from the family doctor stating that my father should not be signing contracts due to his age, etc.
We believe this was not necessary since your company should not have taken advantage of the elderly; nevertheless, enclosed is the letter from Dr. Pedro DeLeon. We expect this contract to be rescinded from the day of its inception, total refund of all charges, and immediate removal all equipment from my parent's premises.
Hopefully, we will not need to contract the local Better Business Bureau nor the Texas State Attorney's Office for Consumers Affairs. However, should your company failed to take immediate action to correct this situation we will take the appropriate action in the circumstances.
Should you have any questions, I can be contacted at (210) 6xx-xxxx
Pete m. G, jr., cpa, cfe
CC:
Dr. Pedro DeLeon
Roland G
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