After trying to get grant information - their own terms and conditions stated that i would have to accept a phone call from their representives to verify my credit card info and account info BEFORE my account would be processed to proceed - to get the cd... That was only 2.29... I never recieved a phone call or a cd in the mail - so 3 weeks later - i get a bill from my bank... This company had charged 39.95,2.29,7.95,1.25, and 1.00... I had not had that much in my account - and it went into EXTREME overdraft with my bank - so far today totalling over 250.00 in bank fees because of a cd for 2.29 that i never received - let alone got a call to confirm any of this to even happen...
So, i call the company - after a 40 minute heated discussion with the operator - who at first only wanted to refund the 1.29... I went above to her supervisor - and had an initial 45 minute yelling match with her - she was trying to state that she never had to perform a call back to confirm anything - as per their own policy - which i read her word for word from her site of terms and conditions. She was very adiment that she never heard of that policy - that when they sent me an email - that was their confirmation... I NEVER RECEIVED and email, a phone call, a cd, an explaination as to why i was being billed for a web site access that they gave me passwords for that i had never seen before - all of this i was unaware of.
I have searced my email-my spam, my mail, and nothing from them at all... Even after talking to this woman and her confirming my email - still have yet to receive something from them.in the end - i DEMANDED that the company reimburse me for all their charges - stop all their hidden charges and take my name off of their programs - they had my name as accepting different cd's to be mailed out, being on different websites with paid access, and being billed for all of these on a monthly basis if i wouldnt have called them. They appear as different names when they are billing for all this - but when you call them all - it is all for the same thing—
Everyone out there - call them - get your money refunded - demand it - they wrongfully took it and they tried getting me to adhere to thier terms and conditions - when they didnt adhere to them when i read them specifically to them - about needing to accept a call before any charges occured... They cant pick and choose which rules to follow - and dont lie back and let them do it - demand justice!!!
I am currently awaiting to see if my charges are reversed - or if my confirmation numbers mean nothing that they gave me - and that my account is really closed. They sent no email, no call, no cd, and no access for sites they charge for... Buyer beware indeed!
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