I run a very small editing service and would never have consented to a service that would cost me $27.00 per month. So when the bills began arriving from Idearc I smelled a rat. At one point I left a message with the 1-800 number provided, but was never called back. At the time I assumed the matter had been taken care of; unfortunately, the bills continued to show up at regular intervals.
Today I managed to talk to a customer service agent who had me listen to the recorded message in which I supposedly agreed to the contract. There were lots of beeps and the Idearc employee's voice could be heard echoing "my" responses. I believe the recording was skewed to make it sound as though I had agreed to the terms, when in fact I did not.in reality, I said I did not want to go through with it since it would be $27.00 per month.
It is as easy to tamper with a tape recording as it is with an image — perhaps easier. I do not believe, therefore, that the recording would hold up in a court of law, particularly since this company has already lost a similar lawsuit.
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