The information below is a description of all the content I received on August 10, from this supposed MYSTERY CUSTOMER firm.
The letter was sloppily handwritten, and had no return address. The post marked numbers are: 080805 15:40 www.canadapost.ca www.postescanada.ca
Inside the letter is the Company explanation letter, the Customer Evaluation Tool (CSET), and the Cashier's Check for $4,992.00
The document below is the Company explanation letter that I received, word for word.
service probe, inc.
'Improvement through observation'
TEL/FAX# 1-905-334-7192 OR 1-905-616-2615 July 30
Attention: john deer (my name)
We are a MYSTERY CUSTOMER employment firm that specializes in the assisting of corporation on how to gather first hand information about their business, in order to improve the customer service offered to their clientele; we represent over 1500 firms with more to come, we utilize a method known as mystery shopping to achieve this goal.
Due to the information we have ascertained, you are part of a small pre-selected group (MEANING NO REGISTRATION FEES) to represent our company as a mystery shopper, in addition you fit the criterion of an individual who is prepared to supplement their income by taking advantage of this opportunity.
The first probational training task is a PAID training assignment and is to be completed as directed by any of our assignment coordinators, so please contact us at (1-905-334-7193 Ext 300 or 1-905-616-2615 Ext. 300 then Press 1) to connect to a coordinator for detailed instructions.
Your job description would be to pose as a potential customer to the assigned place of business and evaluate the effectiveness; efficiency and customer service of the particular establishment, in the process of this evaluation, please take note of the quality of service in order to be able to fill out a fair and unbiased opinion on the Customer Service Evaluation Tool (CSET) form enclosed with this letter. This form and all receipts must be faxed back to our office upon completion of assignment.
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