I spoke to a representative, Steven, on August 4. I was assured that they could help with my case in several ways. I made a payment based on that assurance. The very following day, I spoke to one of their "attorneys" and was told right away that they could not help me in any way and "good luck". I tried to call back and get my money back and they flatly refused.
I was also told that Steven has "no authority over anything" and that it was my choice to pay them.
It is a total fraud. They take your money and run. And they even make fun of you on top of that.
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