I saw Diviine Modestee swimsuits presented on television show (Studio 5) and ordered a dot candy print swimsuit. The suit arrived several weeks later than promised and came with instructions indicating that the dye in the suit would bleed and that I should soak it for four hours in a vinegar solution. I followed the directions exactly and the dye in the suit still bled. I then called Diviine Modestee, reported my experience, and the customer service representative told me to soak it again in the vinegar solution to remove the dye that had already bled and put the suit in the dryer to prevent future bleeding.
After soaking the suit again in a vinegar solution for several hours, the bled dye did not come out. I called Diviine Modestee again and was told that I could return the suit for a refund or exchange the suit for a new suit and return the new suit for a refund if I didn't like it. Unfortunately, I decided to give Diviine Modestee one more chance and ordered a new suit. When the suit arrived, I didn't like it at all and returned it. When I returned the new suit, I wrote about my experience on the return form and asked for a refund.
I did not hear anything from Diviine Modestee until over two weeks after they had received my return. At that point, someone called me and told me that my return would be taken care of the next day. Two weeks later, I finally received an email informing me that I would not receive a refund of my money, despite what I was told by a customer service representative, and would instead be given a credit in the amount of my swimsuit to use at Diviine Modestee. Diviine Modestee is dishonest, delinquent, and clearly cares more about making money than they care about their customers. I have wasted considerable time and resources in trying to prevent bleeding in a swimsuit (which, if it had been a quality suit, never should have bled in the first place) and in shipping returns. Unless you want to waste your money and time, do not shop at Diviine Modestee.
0 comments