My husband has stayed at two different Intown Suites locations in the Atlanta area in the past two years. I am writing due to the unexplained discrimination he has recieved from their corporate office without any type of investigation or research on their part.
Last year, my husband was staying at the intown suites location at Northside Drive in Atlanta GA. He stayed for a total of three weeks, paying for his room in cash, on time, and received no complaints from other residents/patrons or staff. However, after three weeks there, a mysterious letter from the corporate office was sent apparently listing him as one of the tenants who could no longer stay at that location, and was not permitted to renew his weekly stay.
Undaunted by this setback, my husband located another place to stay in another part of town.
However, due to the distance from that location to the job he has held for nearly two years, he decided to relocate to the Intown Suites on Piedmont Circle in the Atlanta area. This location was immensely more suitable for him, and he stayed there for several weeks before taking a two week haitus to visit with me.
He then returned to that location and stayed two more weeks, paying on time, in cash, and never receiving any complaints from anyone. As a matter of fact, when making a payment at one point, the security guard present mentioned that my husband was "quiet... And does not bother anyone. We don't get any complaints about him".
During his most recent attempt to renew his suite on Saturday July 5, he was again informed by the front office that the "corporate office" would not let him continue to stay there, and he had until 7 pm that day to remove all his belongings from the room.
For both of these incidents, no explanation was given to my husband by staff. His questions to them were met with answers that they did not know any more than him and were just following the instructions given.
Since my husband is gainfully employed with a stable company, has been a consistently paying customer and cooperative resident, these requests that he no longer stay there are biased and unprofessional. I feel that my husband and I are entitled to a clear, reasonable, and detailed explanation for why these refusals have occurred.
I am surprised after reading so many posts about how this establishment has so many tactics to elicit funds from others, that they would actually refuse business from someone they could count on as a reliable and longterm source of revenue.
Thank God I live in Atlanta. I know where the corporate office is, and if necessary I will sit myself there until answers are forthcoming from a live person, or I am arrested.
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