I, too have been scammed by the company that is SUPPOSED to protect us. I took a crooked contractor to them and they catered to his needs and wishes throughout. They cancelled the first hearing, forcing me to take a day off work.
The "judge" was late and allowed the contractor to rule the proceeding. I was asking for $3000 in damages, I got $200. They were allowed to state that I was "trying to get something for nothing" although the contractor CLEARLY participated in false adverstising and I showed that.
NEVER expect the BBB to protect your rights.
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