My wife just called in tears from LAX where she found that Travelocity booked her into a window seat to China last November—that had already been booked a month earlier by someone else.
Korean Airlines first said only a middle seat was left, then later—after tears—found her an aisle seat. Travelocity was snippy when I called, evincing an arrogant "Who Cares? Attitude. This injury was added to recent insult by Travelocity. Just last night my wife had to win an argument with the desk clerk at the LAX Radisson where—you guessed it—Travelocity had erroneously booked her into the hotel for two nights instead of one. The Radisson first said, "Too bad, you booked it and you have to pay for it..". It required an extra call to Travelocity—who reluctantly and with attitude—spoke with the desk clerk.
If you want to pay more than the cheapest flight—another thing we have noticed repeatedly—and have your plans mangled by a company that just does not care at all—try Travelocity. Otherwise, steer clear of this modern day dysfunction because they are bad news.
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