I am writing this complaint because i am very distrustful of the aafes company that the military backs. I have had a terrible time with them since i joined the military.
In october of 1993 i used a check at one their facilities and quickly after i went and cleared it up the first time. I then left the area and reported to a new duty location and i went to use one of their facilities again, and to my surprise it was there again. I for a second time cleared it up. I recently used one of their facilities again and it is still in the system.
I contacted their headquarters on numerous occasions asking how do i clear it off and none of their representatives can give me a straight answer. Their reply is i don't know but you can call our headquarters branch. I do this repeatedly and after eight years of serving in the army it is still their and the only reply i get is pay it again and see if that clears it off.
In the meantime, every time i use one of their facilities if i purchase something and find it's the wrong thing i cannot return it because that is their policy.
If you have a "debt" it cannot be over ridden and in the meantime while you are trying to clear your erroneous debts due to their error and lack of training your 30 days of being able to return your merchandise has expired and you have a piece of useless junk in your possession.
In my opinion they need better training and a better policy in place
0 comments