I ordered some fitness videos from the Firm and paid in full for the first shipment. I give them a credit card that they kept on file. I received a next shipment in December, which was charged on my card. The videos they sent was of very poor quality and look like products that they were trying to off -load on customers because they were not being ordered. I got an invoice in February with a Zero balance and a reminder that to receive the next shipment call 1800-516-7108 or do nothing and my card will be charged. I cancelled the card because I did not want a next shipment and later call them and cancelled the membership. Three months later I received another invoice stating that I have a balance owing of $71.60.
I called the company and requested a statement explaining how I owe the $71.60. I never received the statement of explaination and they keep sending me letters stating I owe them the $71.60.
How could I have a zero balance in February received no videos (which they do not send unless your card is charged) and end up owing in May?
I am of the belief that this firm (parent company Gaiam Americas) overstates its receivables in order to appear profitable to its shareholders. If anyone have had this problem please contact me and we will find out who their Auditors are and bring this out in the open. Meanwhile be careful of companies like The Firm.
0 comments