Complaint / Review
Picure Me Studios/Sears Portrait Studio
Former Corp. Customer Service Rep. Here

I'm a former Customer Support Rep. For Image Me and Sears Portrait Studios. The next is simply an FYI.

The Great

1. CPI Corp. Today possesses both companies.

2. The are focusing on imporoving Customer Support inside the customer support area.

3. All of the Picture Me Movie galleries are transforming to electronic inside the year.

The Bad

1. Working out this 1 gets within the coroporate customer support call-center is beyond skilled, educational, or useful. You stay and pay attention to numerous telephone calls with some other repetitions. To get a couple times. Almost no methods receive for you. All of them let you know various things, nobody person understands anything. It's ostensibly, winging it all of the period. I had been so appauled at what I had been needing to inform the clients who had been calling in, and never having the ability to assist, that I eventually stop.

2. The strain degree within the call-center is terrible. The hours are terrible. Particularly round the breaks. They provide you with a summary of the dois and don'ts and deliver you on the way. Often, I simply created my very own choices and returned the clients.

3. Lots of people don't understand that using the Movie galleries, when we deliver the movie in for whatever cause, for example showing, illumination, what-not... The movie can come back exactly the same if not worse. This simply worsens the client more. Where I'd prefer to be in advance and inform the client what their choices are.

4. Most of the photographers are delivered into the corporate building for just two months. All-expenses paid. Subsequently delivered back towards the galleries, plus they just receive money mininum wage. If you like quality, they have to spend the photographers for this.

5. They're usually prepared to hand out free blankets as you are able to utilize at another program. Be it whatever your problem is. I've noticed repetitions simply request' what would you like' plus they provide it for them.

Operating there is the largest mistake. The larger error, was carrying it out for just two years.

Hold inside people!!