The "at home services group" recruits and does basic training of new candidates. Then they push the reps out with numerous offers of support which never occur. Any miscalculation of a priced item is then withheld from commissions, or the sales rep is forced to travel back to the customer's home to get an addendum to the original price agreement. There are frequently disagreements about the actual work to be done, but the sales rep is never right.
There is no compensation for use of your own vehicle, gas, toll road fees, cell phone, or computer required to do the job. Sales associates are not allowed to reverify appointments before traveling long, expensive distances. If an associate reschedules an appointment for any reason, they are criticized at length. When not running appointments, the sales associates are expected to work in an area store with the "Orange Apron" and help customers while pushing for any type of lead. The time spent in the store makes the store look good and helps them cover an understaffed store in the first place. No credit or compensation is ever given to the sales associate.
With all of that said, I know the sales associate is actually a 100% commissioned employee who is in fact an independent contractor and should have full control of their own schedule. On occasion, last-minute appointments are added with little notice, and the associate is to immediately change their plans to fit that change with no questions asked.
Recently I was dismissed, with the stated reason that I had no-showed two appointments, which I disagree with. With no notice, when I arrived at a weekly sales meeting I was told to leave. My so-called sales manager advised I would be paid for outstanding commissions, and when I told him I had one $6,000 sale pending to be signed, he said to just get it signed and call him, and that he would get it from me. I returned all promotion material and the signed contract two days later to the sales manager, and he again said he would take care of commissions.
Well, of course he was lying, and I never received another penny from them. No phone calls were returned until I left a seriously worded message, and then the sales manager called and basically said tough break.
As of today, they have even protested my unemployment claim. I am sick of the corporate retail mentality and will never spend another penny at Home Depot, and I advise everyone in my little world the same message.
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