I began talking off aned on to Stevens Transport when they did a job drive at the Work Source here in Houston about two weeks ago. I spoke with a recruiter named Alfredo [friendly] whom I explained I had two recent years experience, am a good driver, and some backgound info. I submitted the pre-app and he even called me after I left for additional information.
As instructed, I called Leslie [friendly] after the next one or two business days. She had a hard time finding it because the recruiter disqualified it without letting me know. When I questioned why my application was denied—she was unable to tell me and transferred me to a lady named Shirley.
Shirley [friendly] tried to bring my pre-app back to life and I faxed background ppwk to her directly. She then needed my military DD-214 from the last time I served. I had relocated down here from another state without it so I offered an older DD-214 until I could send the most recent copy.
Well, they couldn't get me up to Dallas for orientation unless I provided the most recent DD-214. So, Shirley advised me to call once I got it. I had already requested additional DD-214s from the military.
After about six or seven days, the military called me to say that they could fax me what's called a statement of service (with official letterhead) while I'm waiting for the DD-214. The person advised that it should appease the employer because it shows all periods of service, honorable discharge, and especially the most recent time I served. So, I faxed it to Shirley and she was finishing up my application and had already called my previous employers and references.
Before they could send me to orientation, she wanted me to speak to a guy from orientation named Dennis Patterson [unprofessional]. Dennis had me on the phone foir over twelve minutes interrogating me on the same things Shirley had already covered. He gave me the third degree about my background and why I had to change companies after relocating.
Even though it was he who was tying me up asking me questions that were already covered— he had the audacity to do a play-by-play on what I told him and tell me "we've been on the phone here for 8 minutes 23 seconds and you still haven't explained to me why Swift terminated you when you were on F.M.L.A. After 2 years of employment". After I straightened that out with him I advised I sent a statement of military service to Shirley.
Dennis then transferred me to someone else. This was maybe on Friday the 14th. I was unable to get an acceptance answer for orientation.
On Monday morning I spoke with Leslie and she told me to call back a few hours later when Dennis arrived because my pre-app was locked in his office over weekend. So, I called back at the time she said. She said they were working on my app still and needed me to call back at another specific time but would have an answer for me that day.
When I called again around 3P.M., Leslie wasn't available so I spoke to Shirley. Shirley said she was still running my app thru for approval, verified my tel#, and said she would call me back at a specific time. I waited... And no call back.
Finally, I called her back and she might've put me on hold once or twice while she consulted. She told that Dennis was still wanting the actual DD-214 before hiring me. This was a slap in the face because he didn't tell me that on Friday... And they strung me along for a week and a half.
I gave up and I spoke frankly to Shirley. I told her Stevens has a lousy hiring/application process and how rude and unsophisticated Dennis was on Friday. She listened and agreed with everything I said to my great surprise.
I basically told them when I first started talking to Stevens to please let me know yay or nay if you're gonna hire me. It's not that difficult. Don't waste my time with games.
I was, of course, talking to other employers but Stevens Transport is the worst application process I've ever been through. Make sure you have all your paperwork before wasting time with these jokers.
Anonymous
jackson, Michigan
U.S.A.
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