UPS should simply not be in the residential delivery business... Period. We are a professional working couple who, unfortunately, do not have the housekeeper that UPS assumes we have. We do, however, have a nice box in front of our house for packages that the U.S. Postal service and FedEx are both quite happy to use.
My employer, like many organizations in Washington, screens all mail at an offsite facility due to security concerns. Understandably, they do not appreciate having employees have personal packages delivered to work.
Whenever I am forced to have something I ordered delivered by UPS, it is invariably a huge hassle. They turn up at our door in the middle of a business day expecting to find someone to sign for a package. When that doesn't happen, they leave a note that let's us know they will try to deliver the package at the same time tomorrow. They do not deliver in the evenings or on Saturday, so my options are:
- take time off work to be there to sign for the package
- inconvenience a neighbor to be home all day to sign for our package
- drive out to the "local" distribution center (which is 6 MILES away) to pick up my package.
I'd like to share with you my experience yesterday in particular. I ordered two gifts from my husband for Father's Day and, unfortunately, was only able to find these items from a shipper who used UPS. Both arrived a few days earlier this week. Biting the bullet, I decided to take a day off of work specifically for the purpose of receiving the packages. I called UPS and requested that the packages be delivered on the day that I was to be home.
With no delivery by 3 P.M. On that day, I called UPS and was assured that my package had been loaded on the truck and would be delivered that day by 7 P.M. At 6:45, I called again and was again reassured that Friday deliveries could run late. At 8 P.M., the story changed. I was told that my packages had not been put on a truck and were "lost" in the system. The local distribution center was now closed so there was no way to know when I would get the packages.
The most frustrating thing about this is that if I had known the packages weren't going to be delivered earlier in the day and were still at the distribution center, I could have gone and picked them up.
So now I have to spend all day today finding another gift and the ones UPS has, if they ever turn up, will be delivered to my husband's place of work next week.
It seems to me that UPS could solve this whole issue by allowing people to pick up their packages on a Saturday. If that doesn't happen soon, then believe me, I will never EVER order anything again if UPS has to deliver it.
A frustrated residential custome
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