Health Craft sells high end cookware at fairs and tradeshows. I purchased a set of cookware. It cost $2310 after shipping and taxes.
When I got my credit card bill I discovered two (2) charges for that amount. The first charge was for the Health Craft purchase. That money I clearly owed to Health Craft. The second charge appeared several days later on my bill for $2310 was under the name HY CITE ROYAL PRES MADISON WI.
I contacted my credit card company and disputed the second charge under the name HY CITE ROYAL PRES MADISON WI. I also contacted Health Craft and talked to Steve (in customer service) who told me that the company HY CITE ROYAL PRES MADISON WI was really Royal Prestige. After several conversations with Steve, I still dont clearly understand if Royal Prestige and Health Craft are the same company. Steve gave me several different answers. The best I can understand is that they have some kind of business partnership.
Within two weeks, I received a response from my credit card company stating that HY CITE ROYAL PRES MADISON WI had a rebuttal to my dispute claim. The rebuttal was the signed slip from Health Craft.in a nutshell, I have been charged twice using only one signed sales slip to support both charges from two different companies.
I had to respond to their rebuttal with my credit card company. All the while I attempted to contact Health Craft and work this out. Steve told me that they (Health Craft) had credited my account. A claim that Steve could not provide any documentation to support.
Steve turned me over to Cristina Knight (whom I was told was the founders daughter and current Presidents [David Knight] sister) to help me. I have left several messages for Ms. Knight. I have not heard back from her.
In my opinion here are a few things you might think about it you are thinking about doing business with Health Craft:
Be advised that if you purchase their product you can not return it. You can cancel the order within 3 days of ordering. There is not a phone number or website that allows you to cancel you must send a telegram. Keep in mind this is not 3 days after you receive the product its 3 days after you order. So you dont get to use the product for yourself.in my opinion, its almost a standard in todays marketplace to have a 30 day money back agreement Health Craft does not.
In the sales presentation they imply that you will receive a video that goes along with the cookbook that is included. This is implied by saying they include this great cookbook and you also get the mens cookbook (video) that goes with the cookbook.in my opinion the video hardly covers much of the cookbook.
In the sales presentation they list all these things they guarantee will not happen to their product. One of those things is Pit yet when you get the product the instructional video clearly lists all the things that will cause the cookware to pit (salt, mustard, mayonnaise, tomato, lemon juice and vinegar).
I have found cleaning the cookware very difficult and time consuming.
I have attempted to follow the cookbook in cooking several items and it just burned the food. I have found myself adding oil to prevent burning and make clean up easier. Yet the one major reason I bought the product was to cut the oil in my diet.
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